From the category archives:

CRM

Valuable Customer Alienated by Verizon Wireless

by Josef Katz on April 19, 2008

in CRM

Don’t call me stupid

by Josef Katz on August 21, 2007

in CRM,sales,Word of Mouth Marketing

The customer is always right

by Josef Katz on August 15, 2007

in CRM,Word of Mouth Marketing

Own the customer relationship

by Josef Katz on July 27, 2007

in CRM

Don’t do this

by Josef Katz on June 14, 2007

in CRM,lead generation

Client or Customer?

by Josef Katz on June 12, 2007

in CRM